Refund policy

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bjcustom.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

support@bjcustom.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

policy for jewelry and clothing and gift

We do not offer refunds or returns for non-defective products. All sales are final unless the product is found to be defective upon delivery.

Eligibility for Refunds (Defective Products Only)

A full refund will be processed only if the product is defective, damaged, or incorrect at the time of delivery.

To be eligible for a refund due to a defective product:

  • The item must be unused and in its original packaging

  • Proof of purchase (receipt or order confirmation) is required

  • The issue must be reported within 14 days of receiving the item

To report a defective product, please contact us at support@bjcustom.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and, if approved, process a full refund.

Non-Refundable Items

The following items are not eligible for refunds:

  • Custom or personalized products

  • Sale items

  • Gift cards

  • Perishable goods (such as food, flowers, or plants)

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Exchanges

We do not offer direct exchanges. If you wish to purchase a different item, please place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel your order within 14 days only if the product is defective or incorrect. Non-defective items are not eligible for refunds under this policy.

Refund Processing

If your refund is approved due to a verified defect, it will be issued to your original payment method within 10 business days after inspection. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at basemjcustomprinting@gmail.com.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at basemjcustomprinting@gmail.com.